Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be a full price item, unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs will not be refunded and deducted from your original method of payment.

 

Orders for custom made items are non refundable and non returnable. Since these are custom made to order items timeframe for completion and/or delivery may vary due to situations beyond our control.


There are certain situations where only partial refunds are granted 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Orders for custom made items are non refundable and non returnable. Since these are custom made to order items timeframe for completion and/or delivery may vary due to situations beyond our control.

 

Damage
Our parcels are carefully packed and are sent with insured postal services. Should damage occur during transport, we will replace or refund the damaged item. Send an email to info@soukiemsorocco.com notifying us of the damage within 3 days of arrival.

Postal service claims must be instructed eith the designated shipping courier within 4 days.

Please take clear photos and send us the following 

Send us pictures of the damage within the timeframe of 4 day including 

Images of exterior box (with address and  barcodes)

Images of the interior of the box including packaging material

Images of the damaged item and packaging 

We will replace the damaged item, or if should you  prefer a refund will be issued.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@soukiemorocco.com. 

Sale items, Discounted items  
Only regular priced items may be refunded, unfortunately sale items and items discounted cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@soukiemorocco.com and send your item to: SoukieMorocco,  Douar Lareiche , 44000 Essaouira , Morocco.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 
Articles Not Collected
SOUKIEMOROCCO cannot be held responsible for parcels not received or collected by the customer.In the event that parcels are not collected, they will be sent back to us. We are not responsible for any items shipped back to us. We will charge the customer again for sending the package a second time if a parcel has not been received or collected on the first shipping. You may consider providing us with an alternative address such as your work adress instead of your home address.

Shipping return
To return your product, you should mail your product to:

SoukieMorocco,

Douar Lareiche 

Essaouira,

44000,

Morocco

info@soukiemorocco.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.